We want you to feel confident ordering from us. If you receive your order and decide it isn’t right for you, you may request a return within 30 days of delivery.
To be eligible for a refund, please contact our customer support team at support@alivapets.com within the 30-day return window. Once your return is approved, we’ll provide instructions for sending your order back.
Once your return has been received and inspected, your refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.